By initiating this process, you also get the benefit of increasing your chance of getting in front of negative feedback early. With our solution, your customers will be asked how they felt about their experience. If they are happy, they are automatically given the opportunity to give you a review, and our software will walk them through the steps to do so. However, if the customer indicates that they are unhappy, they will be presented with a written message or even a video from you asking for the opportunity to give your business a chance to make things right before they post a review!
Most unhappy customers are reasonable and simply want to have their concerns heard. Review Management from The Digital Hook does just that. Making it a win-win for everyone involved.